Privacy Policy

This Privacy Policy outlines how River of Art Inc (“we”, “us”, “our”) manages your Personal Information.

We are committed to protecting your privacy and handle Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, postal addresses, email addresses and phone numbers.

We collect Personal Information for the primary purpose of delivering our services, including festival participation, ticket sales, communications with artists, volunteers and stakeholders, and for marketing and promotional purposes.

You may opt out of marketing communications at any time by using the unsubscribe link provided or by contacting us in writing.

How we collect Personal Information

Personal Information is collected in a number of ways, including through:

• Ticket sales and event registrations

• Surveys, interviews and correspondence

• Telephone and email communications

• Our website: www.riverofart.com.au

• Cookies and website analytics

• Third-party platforms such as ticketing and mailing list providers

We do not control and are not responsible for the privacy practices of authorised third-party websites or platforms linked to our site.

Where reasonable and practicable, we will explain why we are collecting Personal Information and how we intend to use it at the time of collection.

Children and Age-Restricted Use

The River of Art website and digital services are intended for use by adults aged 18 years and over.

We do not knowingly collect Personal Information from individuals under 18 years of age. If we become aware that Personal Information has been collected from a person under 18 without appropriate consent, we will take reasonable steps to delete or de-identify that information.

By submitting Personal Information through this website or our services, you confirm that you are 18 years of age or older, or that you have appropriate consent and capacity to provide that information.

Social Media Engagement

River of Art maintains a presence on third-party social media platforms such as Facebook and Instagram. These platforms are governed by their own privacy policies and minimum age requirements.

Under Australian law, major social media platforms are required to take reasonable steps to prevent individuals under 16 years of age from holding accounts. Engagement with River of Art’s social media channels is expected to comply with these legal and platform-specific requirements.

Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. In some circumstances, Personal Information may be provided to us by third parties such as ticketing platforms or service providers.

In such cases, we will take reasonable steps to ensure you are aware of the information provided to us and the purposes for which it is used.

Disclosure of Personal Information

Your Personal Information may be disclosed in limited circumstances, including:

• To third parties such as festival sponsors or partners, where you have consented (for example, at the point of ticket purchase); and

• Where required or authorised by law.

We do not sell or trade Personal Information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. This may include information such as browser type, device information, pages visited and time spent on the site.

This information is used in an aggregated and anonymous form to help us understand how our website is used and how we can improve it. You may disable cookies through your browser settings, noting that some website functionality may be affected.

Third-party analytics providers are subject to their own privacy policies.

Security of Personal Information

We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification or disclosure.

When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Some Personal Information may be retained for a minimum of seven (7) years to meet legal, financial and reporting obligations.

Access to and Correction of Personal Information

You may request access to the Personal Information we hold about you and request corrections, subject to certain legal exceptions.

Requests should be made in writing. River of Art will not charge a fee for access requests but may charge a reasonable administrative fee for providing copies.

To protect your privacy, we may require proof of identity before releasing information.

Maintaining the Quality of Personal Information

We take reasonable steps to ensure that the Personal Information we hold is accurate, complete and up to date. If you believe the information we hold is incorrect or outdated, please contact us so we can update our records.

Policy Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Privacy Enquiries and Complaints

If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of Personal Information, please contact us via the contact details on our website.